About Jason Post

Jason Post · 02-05-2020

I am looking to leverage the built in screen pop functionality of Finesse (11.6) to pop a customer information screen when an outbound call is made. The pop would utilize the dialed number as part of the URL query string. How can I pass the dialed nu...

Jason Post · 10-16-2019

First time trying to log into the Finesse DevSandbox. Continue to get failed login error via Any Connect with supplied credentials.

Jason Post · 10-16-2019

The credentials that are supplied for the training sandbox are not working. Continue to get a log in failed error through AnyConnect.

Jason Post · 10-11-2018

Is there any way to report on the Jabber status change from available/on a call/away similar to UCCX agent status reporting?

Jason Post · 10-09-2018

I'm looking to configure a simple menu that allows users to speak their menu option. Press or say 1... for example. Looking at the template in editor, it is the same as the aa.aef script in the system. Under the Cisco DevNet site it talks about this....

Jason Post · 02-06-2020

Thanks for the assistance, you are correct, I am looking to pass dialed number into the URL for a screen pop on an outgoing call. Since this is not using a IVR it does seem to tie the dialed number to a variable that I can access in the screen pop. I...

Jason Post · 10-11-2018

Any update on this? I too am looking to see a log of when users are available or away similar to UCCX agent status.

Jason Post · 09-27-2018

This is not work timer issue. The CSQs all have work timer enabled and it works. The issue is the CSQ presents an outbound call via the CSQ so work timers do not apply here. Once the agent press any key an outbound call changes the state to "Not Read...

Jason Post · 09-11-2018

I had this same request as my maintenance department had the habit of "clearing the Q" and transferred callers to park lines. One simple option is to create a second trigger for your application to transfer the callers to that routes them directly to...

Jason Post · 08-28-2018

I have one more minor clean up issue. When I call in from the outside work and I select the option for a call back, I have set step to populate the prompt with the CallerID. This works BUT it says "your callback number is..... (+1) 7156501782. Every...

Member Since	‎02-01-2012 12:42 PM
Date Last Visited	‎02-07-2020 02:19 AM
Posts	25

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Passing dialed number to screen pop URL

Issues logging into Finesse DevSandbox training VPN login error.

Issues with VPN connection to Dev Sandbox. Log in failed

Jabber Presence status reporting?

The Sample AutoAttendant (aa.aef) Script Template does't say "Press 1 or Say 1"

Re: Passing dialed number to screen pop URL

Re: Presence status timers

Re: Not Ready work timer after outbound call?

Re: Take a second call, send first back to queue?

Re: Why are there subject lines for each reply anyway?