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SvetomirS
Level 1
Level 1
Member since ‎04-11-2012
‎08-18-2017
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  • 13 Posts
  • 0 Solutions
  • 8 Helpful votes Given
  • 0 Helpful votes Received

User Activity

UCCX 8.5 integration with OTRS

08-27-2012
Helllo,Does anyone have an idea how to integrate UCCX 8.5 Premium with OTRS (Open-source Ticket Request System)?I need to have system that opens ticket automatilly when agent answers the call.I am new in UCCX so I do not even know where to begin... S...

Dialing numbers starting with +

07-23-2012
Hi,I have CUCM 8.6, and I have installed Cisco Jabber on my cellphone. It works fine when I dial numbers without +,but when I try to dial number from my directory that starts with +, it fails. I am using H.323 protocol on gateway.Does anyone know wha...

Problem with routing to CSQs

06-04-2012
I have 2 applications with different triggers and different CSQs. I also have one (different) agent in each CSQ. But calls to one agent (app./trigger) are being routed to both agents. Why? And how can I fix this?Thanks a lot, Svetomir

UCCX 8.5 integration with CUCM 8.6

04-27-2012
I tried to integrate UCCX with CUCM, but validation of server host name (or IP address) failed. Anyway, I clicked 'next' and continued with integration without any other problems.Does anyone know what kind of problems this could cause, if any? Thanks...

Cisco Unified Contact Center Express 8.5 and Call Manager 8.5 on single ESXi

04-11-2012
Does Cisco support 2 virtual machines (on ESXi), one for Cisco Unified Contact Center Express 8.5 and one for Call Manager 8.5?I have blade ucs b200.Thanks a lot, Svetomir
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Member Since ‎04-11-2012 04:35 AM
Date Last Visited ‎08-18-2017 03:54 AM
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