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- About avezina
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Member since
02-12-2015
19
Posts
5
Helpful
0
Solutions
09-26-2019
11:44 AM
I understand. Is there a way to ignore those NOTIFY (message waiting) so the phone does not display an icon and a red LED when there are new messages? Just out of curiosity though, what is the point of <Message_Waiting_1_ ua="na"> setting if it gets overriden by the server? Do you have an example of what it does and it what context? Best regards
... View more
09-20-2019
08:40 AM
No provisionning on the phone (I had a Wireshark sniffing and it only downloads the dictionaries). To be sure, I set provisionning to "No" Still the same problem (Message Waiting always goes back to yes)
... View more
09-13-2019
10:26 AM
Hi, On CP-6851-3PCC phones, firmware: sip68xx.11-2-3MSR1-1.loads. I can't save the "Message waiting" setting. Same thing happened with the previous firmware. Using the web interface : In /admin/Voice/Ext 1 I set the Message waiting parameter to No and then click Submit all changes. The phone reboots and then the Message waiting setting is set back to Yes and I still have mwi on the phone (aka it does not work). I uploaded screenshots. before.png is juste before clicking on Submit all changes. After is once the phone rebooted. Using provisionning : I also tried pushing this XML to the phone with /admin/resync?http... : <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <flat-profile> <!-- Ext1 tab --> <Message_Waiting_1_ ua="na">No</Message_Waiting_1_> </flat-profile> Same thing happened (reboot, then still set to Yes and mwi still active). Is there something I am missing?
... View more
Labels:
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
06-18-2019
10:53 AM
06-18-2019
10:53 AM
FYI, I just got a beta firmware from Cisco. I will let you know how it goes. Thank you
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
05-24-2019
02:13 PM
05-24-2019
02:13 PM
Hi, I have a 8851-3pcc with a Plantroncis headset (CS540). I am trying to use the APC-43 connector to enable EHS, but it is not working. - I plugged one end of the cable in the headset port and the other in the AUX port behind the phone. - Headset works when I press the headset button on the phone (2 way audio). - I set Electronic HookSwitch Control to "Yes" in the section Voice/User (see screenshot attached) The problem is, I can't get the headset to ring in the wireless headset when I receive a call and I can't answer the phone using the call control button on the headset. It looks like EHS is not working. From plantronics website (and documentation in the box), it seems that it should work... Thanks in advance!
... View more
Labels:
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
05-16-2019
11:38 AM
05-16-2019
11:38 AM
Hi, Finally got the ticket open. I've been asked by a guy at Cisco to test other phones. Here are the results : - iPhone 8 Plus: Bluetooth 5.0, A2DP, LE : mutes after ignoring call - iPhone 6s: Bluetooth 4.2, A2DP, LE : mutes after ignoring call - LG G4: Bluetooth 4.1, A2DP, LE, aptX : everything works - Google Pixel : Bluetooth 4.2, A2DP, LE, aptX : mutes after ignoring call Right now, my feeling is that Bluetooth 4.2 and up is not (or poorly) implemented in the firmware. I'll let you know if I have news.
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
05-13-2019
02:45 PM
05-13-2019
02:45 PM
It was not easy, but I finally got a ticket open I'll let you know how it goes
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
05-13-2019
11:44 AM
05-13-2019
11:44 AM
Sadly no, as I said earlier, both persons I spoke with said that they only offer hardware support.
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
05-13-2019
11:07 AM
05-13-2019
11:07 AM
I tried upgrading the firmware to sip88xx.11-2-3MSR1-1.loads which does not fix the issue. Note that the relase ntoes does not talk albout bluetooth though : https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/MPP/8800/firmware/11-2-3sr1/p881_b_release-notes-8800mpp-1123sr1.html
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
05-13-2019
09:35 AM
05-13-2019
09:35 AM
It's sip88xx.11-2-3MPP-398.loads I don't think it's related since we are not using the same firmware and my problem is with an iPhone paired with the 8851. Il also pairs fine. I just lose the microphone when Rejecting a call received on the iPhone.
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Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
04-05-2019
11:54 AM
04-05-2019
11:54 AM
I think something is not right because I tried that, but the button to open a case is grayed out. When I click to add a service contract I am redirected to my personal profil preferences :S -1 -2 I am sorry it is more turning on a discussion on how to open a ticket at Cisco more than a problem with a muted microphone after rejecting a Bluetooth call.
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
04-05-2019
09:38 AM
04-05-2019
09:38 AM
Okay so, I tried calling 1 (800) 553-2447 (phone number on the page you gave me) and 1 (866) 606-1866 (Small Business Support) and My reseller (https://www.gentek.com) Both Cisco numbers told me there is only hardware support (no software) and I needed to call my reseller. My reseller told me he can't open a ticket for software either (he's the one who gave me the small business support number).
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
04-05-2019
06:44 AM
04-05-2019
06:44 AM
Cool thanks! I tried looking on how to open a support ticket, but I can't seem to figure it out. Can you help me with that as well? Regards
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
04-04-2019
09:17 AM
04-04-2019
09:17 AM
Good point Software version: sip88xx.11-2-3MPP-398.loads Hardware version: V31 Let me know if you need something else Regards
... View more
Created by
avezina
in IP Telephony and Phones
in IP Telephony and Phones
04-04-2019
08:08 AM
04-04-2019
08:08 AM
Hi, Here's a problem I have with the 8851-3pcc. I don't know if you guys can help me with that : Setup 8851-3pcc paired with an iPhone Steps to reproduce - Talk on the phone on a normal extension (ext1) with headset or handset (not speakerphone) - Receive an incoming call on bluetooth (iPhone) - Press "ignore" to drop the bluetooth call on the 8851 What happens - Handset or headset microphone stops working (We can hear something, but the person at the other end can't) Workaround - Switch audio device (headset to handset, handset from to headset, headset to speakerphone, etc) : sounds starts working again - Ignore call on the iPhone instead of on the Cisco 8851 Note that this does not happen when the call is on speakerphone
... View more
Labels:
Created by
avezina
in Voice Systems
09-26-2019
09-26-2019
I understand. Is there a way to ignore those NOTIFY (message waiting) so
the phone does not display ...
Created by
avezina
in Voice Systems
09-20-2019
09-20-2019
No provisionning on the phone (I had a Wireshark sniffing and it only
downloads the dictionaries). T...
09-13-2019
Hi, On CP-6851-3PCC phones, firmware: sip68xx.11-2-3MSR1-1.loads. I
can't save the "Message waiting"...
Created by
avezina
in IP Telephony and Phones
06-18-2019
06-18-2019
FYI, I just got a beta firmware from Cisco. I will let you know how it
goes. Thank you
Created by
avezina
in IP Telephony and Phones
05-24-2019
05-24-2019
Hi, I have a 8851-3pcc with a Plantroncis headset (CS540). I am trying
to use the APC-43 connector t...
Created by
avezina
in IP Telephony and Phones
05-16-2019
05-16-2019
Hi, Finally got the ticket open. I've been asked by a guy at Cisco to
test other phones. Here are th...
Created by
avezina
in IP Telephony and Phones
05-13-2019
05-13-2019
It was not easy, but I finally got a ticket open I'll let you know how
it goes
Created by
avezina
in IP Telephony and Phones
05-13-2019
05-13-2019
Sadly no, as I said earlier, both persons I spoke with said that they
only offer hardware support.
Created by
avezina
in IP Telephony and Phones
05-13-2019
05-13-2019
I tried upgrading the firmware to sip88xx.11-2-3MSR1-1.loads which does
not fix the issue. Note that...
Created by
avezina
in IP Telephony and Phones
05-13-2019
05-13-2019
It's sip88xx.11-2-3MPP-398.loads I don't think it's related since we are
not using the same firmware...
Created by
avezina
in IP Telephony and Phones
04-05-2019
04-05-2019
I think something is not right because I tried that, but the button to
open a case is grayed out. Wh...
Created by
avezina
in IP Telephony and Phones
04-05-2019
04-05-2019
Okay so, I tried calling 1 (800) 553-2447 (phone number on the page you
gave me)and1 (866) 606-1866 ...
Created by
avezina
in IP Telephony and Phones
04-05-2019
04-05-2019
Cool thanks! I tried looking on how to open a support ticket, but I
can't seem to figure it out. Can...
Created by
avezina
in IP Telephony and Phones
04-04-2019
04-04-2019
Good point Software version: sip88xx.11-2-3MPP-398.loadsHardware
version: V31 Let me know if you nee...
Created by
avezina
in IP Telephony and Phones
04-04-2019
04-04-2019
Hi, Here's a problem I have with the 8851-3pcc. I don't know if you guys
can help me with that : Set...
Public Statistics
| Date Registered | 02-12-2015 11:54 AM |
| Date Last Visited | 10-02-2019 02:03 AM |
| Total Messages Posted | 19 |
| Total Helpful Votes Received | 5 |
