The composite of PeripheralCallKey and PerpipheralCallKeyDay identify a unique call. Do a search on Termination_Call_Detail for the ANI of the call you are interested in, find the two fields mentioned above and then do another query using them inste...
Wrap up data is stored, as text, in the Termination_Call_Detail table in the WrapUpData field. Reporting on it is a pain as you need to build a separate repository and extract process as running reports against TCD during production hours is not adv...