Hi...I'm a beginner in the CISCO environment; after reading many forum posts and some documentation, this is my question.Is it possible to send the call information (callId, AgentId, caller number, etc) to a third system when the Agent accepts the ca...

Hi...It's maybe a silly question, I'm a beginner CISCO environment developer.I want to receive information from every call in a third system.Every time, when the agent takes the call, I want to send the call information to a third system in my AWS en...