Is there a way to override the Display variable in the Call Control Group based on a parameter such as DNIS? Also, can I override the Hold Music Source? The TAC Engineer that I was talking to said he thinks this is possible and I'm waiting to hear ...

Does anyone have any tips and suggestions for using arrays when gathering data from a caller? I'm writing a phone survey that needs to store the survey results into a database. I just don't want to have 10 variables for each question, so I think an...

Does anyone know if it is possible to handle an exception that is thrown as follows: unable to generate a string from document; nested exception is: java.io.IOExceptionThis will actually kill the script and I am currently using a default script to h...

I am having a random problem where when the Database and Historical Reporting server fails over to the High Avail server the rtcsqssummary table does not get updated on both servers. The historical databases are fine. Am I not understanding the con...

I was just informed that Cisco does not support Multicast MOH and CTI. Has anyone else ran into this? I'm having weird stuff happen in our call center where MOH bleeds into calls ... this didn't happen until we implemented UCCX. Also, I can't get ...