In recent years the code base of the phone allows for a separate image to be used on the attached KEM devices.  The GEAR option through the menu of the front panel of the phone will pull the file from CUCM and install it separately from the main imag...

A question for 8800 series phones. Does anyone know of the URL or way to get at the KEM (Key Expansion Modules) screen shot? I can get the base phone but need to get at the side cars (a/k/a KEM or Key Expansion Modules) too.  Good base info that is w...

I need to mount an 8811 on a dance studio mirrored wall.  There is a standard box there and a standard wall phone plate, but there is no industry standard way to mount the 8811 phone.  or is there?  Does anyone know of a way to mount 88XX series phon...

I presume I missing some very obvious setting in CUCM to accomplish the ability to call forward all calls at the carrier level.  I could have course do this for the user at the carrier's portal, but I want them to do it on their own phones or in the ...

I am trying to figure out with UCCX and Finesse how to transfer calls up to the next tier.  Agent A in tier 1 has exhausted their capabilities, they need to transfer the call to Agent B in the tier 2 of the call center.  This call is a transfer to th...