Good morning.  Our company is using Cisco 10.5 express.  I am trying to run a Call Custom Variables report in CUIC and modify the Value (String) section to not equal blanks.  Is it possible to use SQL or similar language in this field to achieve a n...

Good afternoon forum, We are using Contact Center Express 10.5 UCCX and running into an issue with our "Wrap-up" time.  We currently have it set to 2 seconds, but after this period, it changes the employees status (to available or another status the ...