We apologize for the hard time you are experiencing with this unit.To better understand your issue can you please provide me your network topology, in addition share the log errors.

Philip, I draw your topology and I will ask you to confirm if I am missing something. As a suggestion, we can work on a remote session and take a look to the configuration that you have in that way we can provide a better solution.   See the attachme...

I have consulted with our Tech Leader and he will take ownership of your case and provide you the best solution for this case. He will be contacting you soon.

Henri,I have reviewed the case notes and I do not have a clear understanding what is the issue. I noticed that you have installed the latest firmware on the SG350XG 2.3.5.63.Please provide me a better description of the issue in order to assist you. ...

Hi,In order to have this working, you need to make sure the website group and add this to the router configuration.To verify the group access to http://beta.brightcloud.com/tools/url-ip-lookup.php.If you need support on this matter do not hesitate to...