I have a IR1101 Router which is not being discovered/added in our CSPC 2.10.0.1. It gives us the following error:Status: ExcludedMessage: Not managed because the platform is not available in Include Platform definition
We have a router that is covered under a contract which is assigned to my account but is not showing up as a covered device in The SNTC portal. It instead shows as an uncovered device.
Does the PWR-IE170W-PC-DC power supply output its full power via one connector or does it require both output connectors to get the full capacity out of it? I am needing to have 2 to power a IE4010 switch to get the maximum POE capacity.
HiI am using this forum as I always get pushed here by cisco in regards to CSPC. Hence I am asking what I need to do and providing the details for my systems and equipment and keep getting asked to find the information CISCO should be answering with.
HiThe device OS has been included above. In regards to include and exclude lists I have previously made sure the everything is in the include list and nothing is in the exclude.Regards,John
