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- About sabinemattar
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Member since
02-16-2015
22
Posts
5
Helpful
0
Solutions
12-26-2018
03:27 AM
Hi Jitender,
But migrating the clusters is still not supported with PCD, when installing the new software on a different hardware system/VM. SO how can we upgrade the Cisco Unity connection from 8.6 to 11.5?
Regards,
Sabine Mattar
... View more
Created by
sabinemattar
in Contact Center
in Contact Center
09-10-2018
11:16 AM
09-10-2018
11:16 AM
Dears,
Can you please provide an update on the below.
Thanks.
Sabine
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Created by
sabinemattar
in IP Telephony and Phones
in IP Telephony and Phones
08-13-2018
10:06 AM
08-13-2018
10:06 AM
Hi Nipun,
So in the same CUCM, can we have a duplication of extensions(same extensions) in 2 different partitions for example?
Thanks.
Sabine Mattar
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Created by
sabinemattar
in Contact Center
in Contact Center
08-12-2018
10:54 PM
08-12-2018
10:54 PM
Dears,
After checking the following Remote Expert Mobile Solution Overview and Design version 11.5, it seems that the below features are not supported with Remote expert Mobile:
Silent Monitor
Supervisor Barge-In
Intercept
Expert Assist Console
Please check the tables in page 7 and 9 in the below reference:
https://www.cisco.com/c/en/us/ td/docs/voice_ip_comm/cust_ contact/contact_center/remote_ expert_mobile/remote_expert_ mobile_1151/configuration/ guide/rcct_b_remobile- solution-guide-11-5/rcct_b_ remobile-solution-guide-11-5_ chapter_01.pdf
Are these features supported with remote expert mobile 11.6?
If not, do you advise to migrate to eGain and integrate it with UCCE/PCCE?
Thanks.
Sabine Mattar
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Labels:
Created by
sabinemattar
in IP Telephony and Phones
in IP Telephony and Phones
08-10-2018
01:32 AM
08-10-2018
01:32 AM
What if we are using the CUCM HCS Solution. Can we give the same extension to multiple customers?
Is there a way to configure it?
Thanks.
Sabine
... View more
09-06-2016
11:50 PM
Dears,
As per the below Cisco Site:
http://www.cisco.com/c/en/us/support/docs/voice/digital-ccs/64811-isdn-tdm-switch.html
A male-to-female 50-way cable connects the EVM ports to the patch panel (Blackbox).
Hope this helps.
Sabine Mattar
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04-08-2016
05:06 AM
Hi Dave,
Can you advise, if you were able to solve the above issue ?
Regards,
Sabine
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03-30-2016
12:23 PM
Hi Hdussa,
Please can you advise on how the issue got resolved since I'm facing the same issue.
Thanks
Sabine
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Created by
sabinemattar
in Network Management
in Network Management
02-10-2016
05:45 AM
02-10-2016
05:45 AM
Hi,
We have LMS version 3.2.1.
We have tried to change the ANIServer.properties as attached, but we are still getting the same output of pdshow ANIServer:
Process= ANIServer
State = Failed to run
Pid = 0
RC = -2
Signo = 1073741822
Start = N/A
Stop = 2/1/2016 12:01:37 PM
Core = Not applicable
Info = Application failed or was registered incorrectly.
EDS and ANIDbEngine are running normally.
Please find attached the ani.log and the ANIServer.log.
Please advise.
Sabine.
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Labels:
Created by
sabinemattar
in VPN and AnyConnect
in VPN and AnyConnect
08-05-2015
07:13 AM
08-05-2015
07:13 AM
Hello, Please note that we have a site to site VPN with certificate authentication for one peer, and another type of authentication for 5 other peers. In addition, I need to define a crypto ISAKMP identity dn so the DN of a router certificate is to be specified and chosen as the ISAKMP identity during IKE processing. (The dn keywork is used only for certificate-based authentication). But since the crypto isakmp identity dn is set in the global configuration so it might affect the 5 other peers with another type of authentication (not certificate-based). Is it possible to configure a profile to specify different isakmp identity for peers ? and how ? Thanks, Sabine
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Labels:
12-26-2018
Hi Jitender, But migrating the clusters is still not supported with PCD,
when installing the new sof...
Created by
sabinemattar
in TelePresence and Video Infrastructure
10-17-2018
10-17-2018
What if we require the other way around. I mean if we have bought an
endpoint under the GPL pricing ...
Created by
sabinemattar
in Contact Center
09-10-2018
09-10-2018
Dears, Can you please provide an update on the below. Thanks. Sabine
08-13-2018
Hi Nipun, So in the same CUCM, can we have a duplication of
extensions(same extensions) in 2 differe...
Created by
sabinemattar
in Contact Center
08-12-2018
08-12-2018
Dears, After checking the following Remote Expert Mobile Solution
Overview and Design version 11.5, ...
08-10-2018
What if we are using the CUCM HCS Solution. Can we give the same
extension to multiple customers? Is...
Created by
sabinemattar
in TelePresence and Video Infrastructure
07-25-2018
07-25-2018
Dears, Kindly to advise what is the difference between Jabber Guest and
Remote Expert Mobile. Thanks...
Created by
sabinemattar
in TelePresence and Video Infrastructure
01-17-2018
01-17-2018
By use it, you mean "hosting a meeting" or joining a meeting ? Sabine
Spoiler (Highlight to read)
Created by
sabinemattar
in TelePresence and Video Infrastructure
01-17-2018
01-17-2018
Hello Jaime, Thanks for your reply. Once the DX80 is registered to the
Call manager, can this deskto...
Created by
sabinemattar
in TelePresence and Video Infrastructure
01-17-2018
01-17-2018
Hi, I have this problem too. Can the DX80 act as a TP endpoints in the
CMS environment ? I believe t...
06-08-2017
Hi Jaime, Thanks for the reply. What about the Forced authorization code
? is it also applicable to ...
Created by
sabinemattar
in Unified Communications Infrastructure
06-08-2017
06-08-2017
Do we need to add licenses on the call manager ? it is only used to
generate the CMC and route back ...
Created by
sabinemattar
in Unified Communications Infrastructure
06-08-2017
06-08-2017
Dears, I have a case where 120 calls are simultaneous coming to the
voice gateway (4 E1). These call...
11-01-2016
Hello, And do we need the mailbox license "FL-CUE-MBX-5" if we only need
to deploy auto-attendant ? ...
Public Statistics
| Date Registered | 02-16-2015 05:12 AM |
| Date Last Visited | 05-22-2019 04:01 AM |
| Total Messages Posted | 22 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
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