About phani venigalla

phani venigalla · 06-07-2023

Hi, We are working on Integrating the Google BOT VA with WCC VA Node. All the events are handling by Handled outcome only. How do we use Escalated outcome to escalate to Desktop Agent? what triggers it to use this outcome? Any examples pl suggest. Th...

phani venigalla · 05-24-2023

Hi We are trying to find a way to pass the variables from DialogFlow CX agent to WXCC and vice versa. Pl share any video or screens for the same. Thanks, Phani

phani venigalla · 09-22-2022

Having issue when sorting the JSON objects on Pebble Parser. {% for user in tnx | sort %}{{ user.ServiceStartDate}}{% endfor %} Error: class java.util.HashMap cannot be cast to class java.lang.Comparable (java.util.HashMap and java.lang.Comparable ar...

phani venigalla · 07-18-2022

How to Find the length of Collect digits and Substring functions in WCC Flow Editor

phani venigalla · 06-08-2023

Thank you Srishail. Great it worked when the Page Start Event only. If use this in other pages with conditions its not handing over the call to WXCC. Phani

phani venigalla · 06-01-2023

Hi @Arunabh Bhattacharjee Thank you for sharing this video was very helpful for DialogFlow ES integration. I am looking for DialogFlowCX Integration with WXCC flow designer v2 on RTM. Thanks, Phani

phani venigalla · 04-11-2023

In my Nuance Server , Nuance Watcher Demon running and Listening on port 5060. I also Tested Command Line Application in Nuance server using MRCP and 5060 it creates TTS to Audio file and logs looks fine. However Integration to VVB still not reachabl...

phani venigalla · 04-11-2023

I have another client which was working on VVB 12.6 ES8 and Nuance Suite 11.0.8. For the issue we have , Since Nuance 11.x is compatible with UCCE12.6, Upgrade of Nuance is not in scope , so we have to resolve with VVB issues at Cisco side. Pl let m...

phani venigalla · 04-11-2023

"there was an undocumented change in VVB 12.6 where Cisco changes the default SIP Options protocol from TCP to UDP. Manually changing this back to TCP, resolve one of the integration issue. Could you please check if this applies to your setting at VV...

Member Since	‎05-05-2022 05:33 AM
Date Last Visited	‎10-11-2023 07:59 AM
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Virtual Agent v2 Escalation Outcome

How to pass the variables from DiallogFlow Virtual agent to WXCC

Sort Function in WxCC

WCC Functions

Re: Virtual Agent v2 Escalation Outcome

Re: How to pass the variables from DiallogFlow Virtual agent to WXCC

Re: Nuance Speech suite 11.x

Re: Nuance Speech suite 11.x

Re: Nuance Speech suite 11.x