About Matthew Guerrera

Matthew Guerrera · 10-19-2011

I have a customer who is migrating of off ViewMail 5.0 to 8.6. One of the features they use on a common basis is the "Play Voice Automatically". After installing and configuring VMO 8.6 we don't seem to have this feature anymore.Does anyone know if a...

Matthew Guerrera · 12-09-2009

Hello, I've been asked this question many times, and have always understood the 'official answer' to be no. I am looking for an 'unofficial' answer/work around to help out one of our customers. I'm sure most of you have realize what I'm about to ask ...

Matthew Guerrera · 09-18-2009

I usually don't post, but I have a customer asking me a question that I can't find an answer to.The customer has 7962 phones, and is asking a 2 part question; can the call history size be increased, and if so what the upper limit is.Any help would be...

Matthew Guerrera · 04-29-2015

Hi Nik, Try this page http://www.cisco.com/web/about/ac50/ac47/2.html. You'll find your .vss for PMS 3015 icons there. It's listed as "Icons as Microsoft Visio Stencils (.vss)" HTH'sMatt

Matthew Guerrera · 11-10-2010

Thanks for the follow up Phillip.

Matthew Guerrera · 11-10-2010

shame on me!I should not have assumed the latest release would have the same compatibility as the previous release...Thanks!Matt

Matthew Guerrera · 11-10-2010

Hi Phillip,Is this still the case? I followed the link providied and it just leads me to a standard download of 5.0.07.0410 32-bit only.Any help would be appreciated.Thanks,Matt

Matthew Guerrera · 10-18-2010

Another product worth mentioning is Calabrio. They do endpoint recording and monitoring (compliance recording) along with Workforce Optimization if you run a non Cisco call center. If you do run a Cisco call center; Cisco has WFO products as well.htt...

Member Since	‎01-17-2007 12:55 PM
Date Last Visited	‎08-29-2018 12:01 AM
Posts	16
Total Helpful Votes Received	34

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ViewMail 8.6 - Automatic Voice Playback

Unity Connection 7.x system prompts

Phone Call History

Hi Nik, Try this page http:/

Re: 64bit VPN client

Re: 64bit VPN client

Re: 64bit VPN client

Re: Cisco Approved Call Recording Vendors