We have integrated Communications Manager 6.1.1 with the Active Directory LDAP. When we select the Corporate Directory and search for a user. The Phone number that appears is 10-digit. Of course when the employee selects the number, the call fails. H...

We have a customer that has replaced a NEC solution with IPCC 3.5.3. The old solution was able to send an alarm (beep) when calls were waiting in queue. This might occur if all agents were busying and prompt over flow personnel to login. The customer...