About andrewdhall

andrewdhall · 05-14-2009

The following document exists...Virtualization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted, Release 7.5(3), November 2008.It describes running PGs and Client AWs within a VMware ESX environment. The idea being running a centrally h...

andrewdhall · 03-31-2009

I'm using McAfee ePolicy Orchestrator v4.0.0. This distributes McAfee VirusScan Enterprise 8.5i to target machines.There are dozens of configurable options on VirusScan and some can have a detrimental effect on system performance. I found the followi...

andrewdhall · 10-10-2008

I'm trying to size an ICM database with ECC variables.At some point a new field has appeared within ICMDBA. There is now a field called "# of Variables Per Call Detail", it takes values from 1-2000.Does anyone know what this field relates to?For inst...

andrewdhall · 04-02-2008

There seems to be very limited documentation on feature control sets but I have implemented it as described in the configuration guide. However, the restrictions that I have put in place for certain users are simply not being 'picked up'. These users...

andrewdhall · 01-31-2007

I'm trying to activate the PIM on a PG connected to an Avaya which is using AES instead of MAPD. The PIM isn't going active, does anyone know the following..?Do we still use the PIM setup for MAPD?Can we still use the asai_test utility to test connec...

andrewdhall · 09-09-2015

Does anyone know how to achieve a similar graph when in a hosted environment. So calculating CPS on each CICM instance?

andrewdhall · 05-14-2009

Thanks rbua.So just for clarification VMWare ESX IS supported in a production environment for Client Administrator Workstations (AWs) and certain Peripheral Gateways (PGs) in a ICM 7.5(x) envirnonment as per the doc I talk about above, no other ICM v...

andrewdhall · 05-14-2009

Me neither, running UCCE 7.x(y) on VM is fine, the catch, is it supported in a production environment?

andrewdhall · 03-31-2009

Okay, after doing some more digging I found something on page 65 of the following doc...http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/reference/guide/icme60sg.pdf(Security Best Practices f...

andrewdhall · 04-03-2008

Riccardo,The ICM version is 7.1(5).I'm aware that you have to use the User List tool to apply the Feature Control set but need clarification as to whether you have to use it to initially create/add the user rather than use the Domain Manager and then...

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PG Virtualization - Supported Versions?

McAfee VirusScan 8.5 Policy

Database Estimates in ICMDBA - New(ish) field, what does it mean?

ICM Feature Control Sets - Not being enforced

Avaya AES 3.1.1 ICM Integration Problem

Does anyone know how to

Re: PG Virtualization - Supported Versions?

Re: PG Virtualization - Supported Versions?

Re: McAfee VirusScan 8.5 Policy

Re: ICM Feature Control Sets - Not being enforced