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shafeinabil
Level 1
Member since
10-14-2008
02-17-2021
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User Activity
Posts
Replies
CSCvp57411 - Duplicate 540 events impacting work time in Agent Login summary report
06-06-2019
This bug has negative effect on your WFM and your agents performance, also it directly effects your SLA with your customers
Re: Finesse and Live Person chat intergration.
02-16-2021
Mr Walker, did you ever make the call deflection to LivePerson work? you can contact me at nshafei@sgintl.com thank you Nabil
Re: In my case, it was because
05-27-2020
we had wrong DHCP option 150 wrong IPs for old call manager, we fixed the right IPs and TFTP was going to correct server and got correct matching phone info, phone came fully registered
Re: Agent Call detail report
07-16-2018
i know this is old but if you read this, can you share your report please?
Re: CUCM Self-Provisioning
12-07-2017
Thank you
thank you
12-31-2016
thank you
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Community Statistics
Member Since
10-14-2008
09:00 AM
Date Last Visited
02-17-2021
12:04 AM
Posts
7
Total Helpful Votes Received
10
Helpful Votes From
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smeegada1
5
KEVIN KIM
5
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navidsyed
5
cdnadmin
5
Mohammed al Baqari
5
msmalley
5
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