Hey All ,     I have issue with MOH service on CUCM 7.0 .The issue appear  when I try to put some one on the hold ? some time the one how on hold he can hear the music and some time he does not hear the music . i did restarted for some serivces related with issue and issue still active. I was wondering if someone has got any piece of advice or came across something similar. Any advice will be kindly aprecciated. Thanks in advance.     Warm Regards     Idress ... View more

Hey All ,     I have issue with MOH service on CUCM 7.0 .The issue appear  when I try to put some one on the hold ? some time the one how on hold he can hear the music and some time he does not hear the music . i did restarted for some serivces related with issue and issue still active. I was wondering if someone has got any piece of advice or came across something similar. Any advice will be kindly aprecciated. Thanks in advance.     Warm Regards     Idress ... View more

Dear all     I need anyone to help me to know what is reason for our IVR-number( 3333 ) was down around 20 minute . I did troublshooting for every thing have relatived with issue like  IPCCx server ( 7.0 ) and the CUCM 7.1 and the VGWs  i found this note as following : 1-the IPCCx server is  up since 61 days . 2-CUCM 7.1 was up at the time of issue . 3-Cisco CTI-Manager service  is up since 60 days . 4-all the ip phone belong to the agents was down and lose conncetion with IPCCx server . 5-VGW was up at the time of the IVR number was down  . I used RTMTs and i collected the file information for Cisco CTImanager . i found this note at the time of issue ( 20 minute )  . i hope to be helpfull for this issue as following  : 1- 007718035| 2012/02/04 21:07:46.099| 001| AppError|||  CTIHandler(1,200,16,2)|| | CTI Missed a Heartbeat . 2 - 007718036| 2012/02/04 21:09:17.885| 001| AppError|||CTIDeviceLineMgr(1,200,18,1)|||Request failed sending the  completed event to AppLineHandle:1|1854 . 3 - 007718037| 2012/02/04  21:09:55.646| 001| AppError ||| CTIHandler(1,200,16,3)||| CTI Missed a Heartbeat 4 - 007718038|  2012/02/04 21:10:11.158| 001| AppError   |||  CTIDeviceLineMgr(1,200,18,1)||| Request failed sending the  completed event to AppLineHandle:1|1852 5 - 007718044| 2012/02/04 21:11:46.409| 001| AppError | | | CTIDeviceLineMgr(1,200,18,1) | || Could not find device Oper_CC in mDeviceNameToLocalDeviceHandle or local device handle 0|0 not in mDevices. 6 - 007718045| 2012/02/04 21:11:46.409| 001| AppError  | | | CTIDeviceLineMgr(1,200,18,1)||| Could not find device IVR in mDeviceNameToLocalDeviceHandle or local device handle 0|0 not in mDevices I was wondering if someone has got any piece of advice or came across something similar. Any advice will be kindly aprecciated. Thanks in advance. Warm Regard Mohamed Abdullah ... View more

Dear All ,   I have one Voice Gateway cisco 3800 and call manager 7 . i want to block all incoming Call from outside to EXT :111, 222 , 333 and make this EXTs available just  internal or inside the CLUSTER  . i tried to use translation profile on the Voice Gateway . But, there is something missing can anyone help in this case . the configuration on the Voice Gateway i used it  as following : voice transltion-rule 1 rule 1 reject /^111$/ rule 2 reject /^222$/ rule 3 reject /^333$/ voice translation-profile call_block translate called 1 dial-peer voice 1 voip call-block translation-profile incoming call_block call-block disconnect-cause incoming call-reject i will be thankful for any help toaccomplish this ... View more

dear all ,      I need expline regarding IVR license . I have IPCCX version 7.0(1)_Build168 and the total number of  license are 30 . and the total IVR port are 30 ports and all this ports are regiestred with CUCM 7 . and while i increased the total number of the IVR ports from 38 to be 100 ports . all the 100 ports that i added in the IPCCX regiestred with CUCM 7. Really am confuse I need some anyone to expline to me which one will take the system : the number of license ( 30 ) and ignore the remaining ports I added or will work with 100 ports. warm regards M.Idress ... View more