We are running UCCE 8.5(3) and need help with an SQL query. When I run the below I would also like to see skill group information(name preferably)? Any help would be greatly appreciated!select * from dbo.t_Termination_Call_Detail where DateTime betwe...
According to documentation the Controller node includes a Memeber. However, you cannot use the URL http://member hostname/cuic url. Is there something I'm missing to enable the Controller to be used as a Member and a Controller?
Would anyone happen to know of a SQL query that that can be run on the HDS what would give the avarage skillgroups assigned to an agent. Also, another one that would give average number of agents to a supervisor?
We will upgrade from SQL 2000 to 2005 on our CUCCE 7.5 systems soon. The upgrade guide does not say which servers to upgrade first. Can you upgrade one server at a time or one complete side (A or B)at a time? If one side at a time I'm guessing you ...
I will be performing an ICM upgrade from 7.2 to 7.5. When reading the common ground upgrade process on the AW/HDS/Webview it only states to use the EDMT on the HDS database. It doesn't mention anything about using the EDMT on the AW or Webview data...
David, thanks for replying. Unfortunitly I don't know enough about SQL to put that into a query and have it return data. Would you be able to give an example on what the query would look like?
AmerThanks for the reply. Do you have to do the Initialize Local Database? If the EDMT converts the hds database and the ICM Upgrade upgrades the awdb database then all should be good right? Also, do you know if the ICM upgrade also upgrades the w...
