xiaosen weng
Level 1
Level 1
Member since ‎08-20-2012

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  the scenario is in the call center, when the agent requests the customer to input a password by pressing the button,  the CAD agent  initiates a conference to CVP process for the customer to input dtmf . After the customer enters the password, CVP ...
sir     I login to finesse  and make a outbound call , the call is answered, then i click the "direct transfer" button , enter other phone number like 2099, then click ok, but  it failed, finesse shows "transfer cannot perform operation error code ct...
in 2018,we build two mediasense server (primary server and secondary server), the version is 11.5, yesterday we found the primary mediasense's database is down, and cann't start (the secondary server's database can start and works well). we don't hav...
  my env is UCCE9 , CVP9,  CUCM9  There is a 1% probability that the call arrives at the agent and the agent's phone rings. agent click "answer "button , then 1 or 2 Second later, the call is disconnected. I grab the ctisvr log and find that there is...
see from the attach call studio  application log, the ani  value is NA, but from  start parmater , it has value,  my question is , how can i get the start parmater value from call studio java code?
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Member Since ‎08-20-2012 10:25 PM
Date Last Visited ‎11-07-2023 01:54 AM
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