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xiaosen weng
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Member since ‎08-20-2012
‎03-03-2023
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  • 49 Posts
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help ! finesse exec "direct transfer" failed

03-02-2023
sir     I login to finesse  and make a outbound call , the call is answered, then i click the "direct transfer" button , enter other phone number like 2099, then click ok, but  it failed, finesse shows "transfer cannot perform operation error code ct...

how to rebuild the primary mediasense server

04-02-2021
in 2018,we build two mediasense server (primary server and secondary server), the version is 11.5, yesterday we found the primary mediasense's database is down, and cann't start (the secondary server's database can start and works well). we don't hav...

agent click answer button and 1 or 2 Second later, the call is disconnected,why?

12-28-2020
  my env is UCCE9 , CVP9,  CUCM9  There is a 1% probability that the call arrives at the agent and the agent's phone rings. agent click "answer "button , then 1 or 2 Second later, the call is disconnected. I grab the ctisvr log and find that there is...

call studio ,how to fetch ani from parameters

07-20-2020
see from the attach call studio  application log, the ani  value is NA, but from  start parmater , it has value,  my question is , how can i get the start parmater value from call studio java code?

UCCE PG connect to CVP problem

06-17-2020
Duplex side UCCX, version is 8.4Side A Public IP : 192.168.1.46; Private IP: 172.16.12.6  , It runs routerA,loggerA,PG1A,PG2ASide A Public IP : 192.168.1.47; Private IP: 172.16.12.7  , It runs routerB,loggerB,PG1B,PG2BPG2 connect to 2 CVP call server...
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Member Since ‎08-20-2012 10:25 PM
Date Last Visited ‎03-03-2023 12:43 AM
Posts 49
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