the scenario is in the call center, when the agent requests the customer to input a password by pressing the button, the CAD agent initiates a conference to CVP process for the customer to input dtmf . After the customer enters the password, CVP ...
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I login to finesse and make a outbound call , the call is answered, then i click the "direct transfer" button , enter other phone number like 2099, then click ok, but it failed, finesse shows "transfer cannot perform operation error code ct...
in 2018,we build two mediasense server (primary server and secondary server), the version is 11.5, yesterday we found the primary mediasense's database is down, and cann't start (the secondary server's database can start and works well). we don't hav...
my env is UCCE9 , CVP9, CUCM9 There is a 1% probability that the call arrives at the agent and the agent's phone rings. agent click "answer "button , then 1 or 2 Second later, the call is disconnected. I grab the ctisvr log and find that there is...
see from the attach call studio application log, the ani value is NA, but from start parmater , it has value, my question is , how can i get the start parmater value from call studio java code?
Hi Roger the SDL log is in the attach file, ANI(23863530282) call in to CVP and in ACD queue, when one agent(ext:2072) ready, the phone(2072) is ringting and agent click "answer" button, then BIB recordingDNIS (4777) is working, but 1 second later...
hi @Ritesh Desai I am checking it now, still has errors and warnings, see attach , I don't know what's the problem with UCCE, but the system seems run good.
hi Ritesh Desai After I reconfigure and reboot the PG2A/2B, now PG2A seems working fine, thank you for your help. and now I find some warnings and errors from the windows application, see attach, I don't know why, could you help me？
Thank you Ritesh Desai I guess the problem is in pg setup, that I forgot to have "duplex mode" enabled a few days ago when I reconfigure the PG2, I will go to have a try. by the way, if I complete reconfigure the PG2, Will I need to reboot t...
