I need to display in a third-party gadget the queue name (for now) and I am following the sample-gadget documentation; in the handleUserLoad I get an instance of the queues collection for the user:handleUserLoad = function (userevent) {. .queues = us...
Hi,
I would like to know if there is a way to configure the jabber for Iphone automatically in the same way it is done for deskphones using the self-provisioning feature. I have been researching on this topic online but have not been able to find a...
Hi,
I am trying to design the call routing for 1000 users where 90% of them do not have Direct Number, they just have 5 digits extension which can not change. The other 10% have direct number which in a handful of cases the last 5 digits is differen...
Hi All,
Actually we are not using anSBC and we are working on get a couple of those to handle our ITSP links. However, we have been providing VoIP services to our remote offices using a couple of SIP trunks configured in the CUCM and both have check...
Here you can get the .css, xml and .js. Make sure you load them into the 3rdpartygadget folder using sftp following the finesse developing guide and then modify the xml file in the Finesse admin page so supervisors can see the gadget. Do not forget ...
Denise,Syntax seems ok and I used the breakpoint to check if the handler function was called which it was not, so I was wondering what would be the trigger to call handleQueuesLoad function?. I can see that dialog handlers are called when user makes ...
Hi Denise,I had the queues object instantiated before and your code correction confirmed it, I did it inside the handleUserLoad along with the dialog object, however, this call back function onLoad: handleQueuesLoad is not being called. The handlers ...
Hi Denise,Thank you for helping me here, I did implement an onLoad : handleQueue handler when I instanced the queues object and use the callback handleQueue(queuesEvent) function to call display queues but it did not work, I did not do it like you ju...
