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Nissar Sulaiman
Level 1
Level 1
Member since ‎04-02-2012
‎12-31-2019
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  • 19 Posts
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UCCE Agent Priority within a skill group

09-25-2016
Hi All, We are implementing a migration from Avaya Aura Contact Center (AACC) to Cisco UCCE. I would like to know whether UCCE supports Agent Priority within a Skill Group. With Agent Priority we can minimize the number of calls presented to new (l...

UCCE agent ready after login

09-08-2016
We have UCCE implementation with b+s Siebel Adapter and Finesse. I would like to know whether it is possible to make agent ready automatically after login.  

UCCE Agent cannot answer call

02-17-2014
Hi,We are facing an issue some times (random) that agent cannot answer the customer call. Before the agent answers the call, it is queued again and offered to another agent. The new agent also faces the same issue.We are using UCCE8, CVP8 in a compre...

Abandoned Call Wait Time of Peripheral not working

04-13-2012
Our customer would like to keep Abandoned Call Wait time to 120 secs. Thus the calls abandoned by the customer within this time will not be counted in offered & abandoned.We have changed this setting in CM PIM & CVP PIMs and restared the PGs. The tes...

Ctios login error 10162 Join Across Line on telephone 8961

04-02-2012
Cisco CTIOS client is giving the error message  “10162 Join Across Line is Enabled” when logging on telephone type 8961. Login is successful in telephone type 7942 & 7945.In the UCCE 8.0(1) SRND, it is mentioned that Join Across Line is permanently e...
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Member Since ‎04-02-2012 03:45 AM
Date Last Visited ‎12-31-2019 10:33 PM
Posts 19