Hi,AllI have an IPCC Enterprise 7.1 with Cisco Agent Desktop 7.0(2). When I try to use the Http action and use post function some parameters to one my web page, it failed. My web applcation doesn't get any value through post function, but it is Ok th...

Hi,allI enocuntered one problem when I installed the System IPCC 7.0. My Media Kit is 7.0(0)B. I followed the document to install and it was OK at first. There was one error when I should configure the IPCC Machine Initialization. When I created the ...

Hi,allWe are doing some test about CVP integration with IPCC in our lab enviroment. We have some questions about it.1) If we want to deploy CVP to Play prompt,Collect Digits,Integrate with Database like IVR, Which type should I choose?2) When I confi...

HiWhen I use the Webview to view the Agent Task Detail Activity Report, I find one skill group which I have not created. The skill group name is CCMPIM.Cisco_Voice.default.01398(5000). I think it is created by the system itself. So I want to know wha...