I'm using ICD Enhanced 3.02 -- IPCC Express... I'm trying to use the Get User Info object in a script that I'm writing -- but it doesn't get the fields that I want from a user's DC Directory Entry. Is there any way to get a user's Telephone and Dep...

Is there any way to check for logged in agents in a CRA 3.0 script? What I need to have happen is the queue redirect calls somewhere else once all agents log out for the day.

got a bunch of previously Nortel Meridian users who are heavy users of the ability to change their "revert 0" function -- when someone calls & gets voicemail, dialing 0 will send them to an operator. They are used to being able to change where that ...

I was wondering if there's any documentation, best practices, guidelines, etc on using Unity in a multi-tenant environment. How do you handle unaddressed messages, etc in cases where there might be 5 or 6 different clients on the same Unity server?...