About atoxet

atoxet · 12-16-2022

Hello,We have a Cisco SIP Proxy 10.2 in our environment. We need to use CA signed certificate for it, and our security team requests that the cert request should have parameters like Organization, OU, Location... in correct format. However, I can not...

atoxet · 11-19-2022

Hello,We have a PCCE 2000 agent system with Outbound option. Based on Reference design, we can only 1 Dialer per Agent PG. And because this is PCCE 2000, there is only 1 PG, so we have only 1 Dialer. My question is: with 1 dialer, can we use multiple...

atoxet · 11-07-2022

Hello,We currently have a PCCE 12.0 which is serving agents in 3 physical locations. Each location has its own Ingress Voice GW and VVB (1 pair of VVB). I realized that the CVP is now picking VVB for calls in circular but not per location (example: c...

atoxet · 10-24-2022

Hello,We have a PCCE 12.5 2,000 agent deployment and we want to (1) upgrade it to 12.6 and (2) expand the deployment to support 12,000 agents. The upgrade process is well documented by Cisco and should not be an issue. But I have not been able to fin...

atoxet · 11-23-2022

Hi @Jonathan Schulenberg, My understanding is PG A and B work in Hot-standby mode, which means only 1 PG is active. So even we configure VoiceGW_A in Dialer_PGA and VoiceGW_B in Dialer_PGB, all outbound calls are routed to VoiceGW_A, unless PG A goes...

atoxet · 11-20-2022

Hi @Jonathan Schulenberg,Do you think if we can use CUCM for this purpose? I.e Dialer sends call to CUCM which routes them accordingly.Thanks,

atoxet · 11-20-2022

Thanks @bill.king1 for the suggestion. I thought of it as well but have not tried it. In fact, I haven't figured out the details, like how to use different Dialers for different campaigns. In our system, there is 1 voice GW currently in use for coun...

atoxet · 11-07-2022

Hi Omar,Thanks for your reply. I also figured this out yesterday after posting this question. (in fact, there was a configuration of Location but there was a mistake, that made me think Location didn't work).Can we use other options in PCCE environme...

atoxet · 10-27-2022

Thank Ramamoorthy. It looks like such migration is not viable. Do you have any workaround for this? (like export/import data...?) 12k model is quite different from 2k (separate Router & Logger), so I expect 2k-->12k is more troublesome than 2k --> 4k...

Member Since	‎10-24-2022 08:04 PM
Date Last Visited	‎01-30-2023 12:41 AM
Posts	10

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User Activity

CUSP - change certificate parameters

PCCE - Outbound multiple voice gateways

PCCE - Select VVB

PCCE expansion

Re: PCCE - Outbound multiple voice gateways

Re: PCCE - Outbound multiple voice gateways

Re: PCCE - Outbound multiple voice gateways

Re: PCCE - Select VVB

Re: PCCE expansion