Hi folks,We have a PCCE v12.6(1), 12,000 seats.when I click on "Agent Explorer" in Configuration Manager tool, an error message appears "The peripheral data required for the proper operation of this explorer is not present in the system or not access...

Hello,I am setting up SRST for Jabber.Out SRST router is 4431, IOS 17.06.03aJabber for Windows, version 14.1.4.57561 Build 307561Our Jabber can register to SRST, make outbound calls, receive inbound calls. However, there are couple of issues I am stu...

Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...

Hello,We have a secure CUCM 12.5 cluster, and we are deploying a new site with SIP trunk to Telco.When we receive a call, it shows secure (with the lock icon on the IP Phone), but if we put the call on hold, or perform a transfer, the call will becom...

Hello,We have Finesse 12.6.1 in a PCCE system. There are several Not ready reason codes configured.Is there a way we can disable the keypad (prevent agents to make outbound calls) unless the agents select a specific reason code (in other words, only ...