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adarsh singh
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Member since ‎11-03-2022
‎11-29-2023
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  • 12 Posts
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How to upgrade ICM 12.6.2 patch in current Finesse v12.6.1 & UCCE 12.5

11-27-2023
Hi team,I've been facing issues on upgrading a patch file which I have got for finesse upgradation ICM v12.6.2 . Currently our standalone cisco lab is running on finesse version 12.6.1, linked to UCCE v12.5. I'm unaware how to upgarde the patch, so i...

the issue is with the Finesse CCE 12.6.2 not serving the requests for

11-22-2023
The issue is with the Finesse PCCE 12.6.2 not serving the requests for the Get Media API call. API reference: https://developer.cisco.com/docs/finesse/#!media%e2%80%94get-list/mediaget-listWe have tried fetching the MRDs with API response for both th...

CISCO IVR OPTIONS NOT WORKING

08-25-2023
Hi Everyone,So we have our CISCO IVR deployed in local environment, after the greeting tone in IVR we're trying the select options setup (for ex. to enter the phone number of the person you're trying to reach press 1). We have tried multiple times bu...

How to delete/add agents in CISCO UCCX 11.5

05-04-2023
Hi everyone,So I have received a unique request from one of my client where he states, that he needs the below changes in UCCX 11.5 :Delete an agent from 'product' teamAdd a new agent in the 'product' teamMove an agent from 'product' team to the 'pro...

Looking to create a new user in ucce database for external tesing

11-03-2022
Hi,I'm looking to create a new user with special characters in it as a request from a team in my organization to test something. How can we create that in UCCE database, we have currently ucce 10.5, ucce 12, ucce 12. Please help with any suggestion o...
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Member Since ‎11-03-2022 12:29 AM
Date Last Visited ‎11-29-2023 06:21 AM
Posts 12