Hi team,I've been facing issues on upgrading a patch file which I have got for finesse upgradation ICM v12.6.2 . Currently our standalone cisco lab is running on finesse version 12.6.1, linked to UCCE v12.5. I'm unaware how to upgarde the patch, so i...
The issue is with the Finesse PCCE 12.6.2 not serving the requests for the Get Media API call. API reference: https://developer.cisco.com/docs/finesse/#!media%e2%80%94get-list/mediaget-listWe have tried fetching the MRDs with API response for both th...
Hi Everyone,So we have our CISCO IVR deployed in local environment, after the greeting tone in IVR we're trying the select options setup (for ex. to enter the phone number of the person you're trying to reach press 1). We have tried multiple times bu...
Hi everyone,So I have received a unique request from one of my client where he states, that he needs the below changes in UCCX 11.5 :Delete an agent from 'product' teamAdd a new agent in the 'product' teamMove an agent from 'product' team to the 'pro...
Hi,I'm looking to create a new user with special characters in it as a request from a team in my organization to test something. How can we create that in UCCE database, we have currently ucce 10.5, ucce 12, ucce 12. Please help with any suggestion o...
Hi Piyush,I have been handed over the exe file only, can you please share the readme script so that I can perform this activity?Thanks & Regards,Adarsh Singh
Hi,So I found this on the UCCE 10.5 instance a script. Also in CVP-COMBO10.5 version I was able to pull up the Cisco Unified Customer Voice Portal, so let me know if any settings needs to be altered to resolve this issue.And if this isn't the correct...
Hi Ibrahim,Thankyou for your reply! We're using UCCE 10.5 version /CVP 10.5 version in our local lab. The input we're providing isn't recongnized by the IVR. It would be helpful if I can get to know how to find stored scripts as I'm totally new to th...
Hi there,Thanks for your reply. We're using UCCE 10.5 version/CVP 10.5 version. Yes the input we're providing isn't recongnized. Also, as I'm new to this I'm looking for scripts stored or you can let me know how can we find one as I have no idea for ...
