Hi,Using Cisco CTIOS toolkit have Auto Answer with zone configured. Is it possible to move the agent State to Not ready after the wrapup is done? Then again agent make himself to ready status for next call?Thanks,Jayaprakash.
Hi,Cisco IP-IVR 7.0 can support domain installation? Installation document says server should be in workgoup. Any once tried in domain installation successfully.Kindly let me know.Thanks,Jayaprakash
Hi,In ICM 7.5 Outbound dialer - In predictive mode campaign a call connected to the customer, customer able to hear the ringback,while calls transferred to an agent. How disble this ringback?We tried disabling in CCM ANN -ringback set to false.But st...
we are testing UCCE for CCM failover with Local DNS SRV. We have enabled the "Use DNS SRV type query:YES"&"Resolve SRV records locally:1" on CVP Call server configuration SIP tab.The srv.xml file updated with CCM IP addrs in this path \Cisco\CVP\con...
Hi Geoff,1. Create srv.xml file at c:\cisco\cvp\conf path 2. And these entries on xml file. Sample srv.xml file configuration IP Address: change the accordingly.
Hi All, Thanks for your support. Finally the outbound call ringback(During the agent transfer) is disabled.The settings we did, in CCM service parameter, (for MGCP Gateway)==>On the Server and Service pulldown menus, select the Server and Servi...
