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Nikolay Krasnokutskiy
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Level 1
Member since ‎12-27-2010
‎10-22-2021
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How does CCB work with the Reconnect Time parameter of Callback_Set_Queue_Defaults element?

05-16-2017
Hi all, Does anybody know how CCB works with the Reconnect Time parameter of Cisco Call Studio's Callback_Set_Queue_Defaults element? Is there any relation between that parameter and EWT? Please explain using an example of call flow. Our environment:...

Call is offered in one interval and answered in other interval

06-30-2011
Hi all,Please consider the following scenario:A contact center receives an incoming call, say, at 08:59:45. This call is answered by an agent at 09:00:45.Will the CallsOfferedHalf and CallsAnsweredToHalf database fields be incremented in different ha...

How SL Tasks is calculated in Peripheral Skill Gr Hist All Fields Report

06-14-2011
Hi all,Here is an excerpt from the section "perskg27: Peripheral Skill Group Historical All Fields Report" in the WebView Template Reference Guide for Cisco UCCE 8.0:SL TasksThe number of tasks that are answered within the skill group service level t...

How to import a report in CUIC 8.0 Standard Edition?

05-26-2011
Hi all,We are using CUIC 8.0 Standard Edition. Cisco says in the CUIC 8.0 Data Sheet that it is possible to import a report with CUIC 8.0 Standard Edition. However when I am working with the CUIC 8.0 Reporting App I find nothing in it's Web interface...

Disk memory usage in CUIC 8.0

03-16-2011
Hi all,Today we have upgraded CUIC 8.0.1 to CUIC 8.0.3 Standard Edition. Just after upgrade I issued the CLI command "show status" and got the following result:                                Total               Free                   UsedDisk/active...
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Member Since ‎12-27-2010 05:46 AM
Date Last Visited ‎10-22-2021 12:04 AM
Posts 18