We have a 4500-X as our core at our head office, connected to a Nexus 5K where our MS NLB Exchange cluster is (Virtualized).On the 4500-X there is a static MAC and static ARP entry for the NLB VIP.The servers are in VLAN 100 and the desktops are in V...
We have a group of agents that not only answer queue calls but have another line that they also need to answer calls on. Business needs require this functionality. Their complaint is that while they're on a non-queue call and a queue call comes ...
Agents are asking if it's possible to enable an option for them to pass on a call coming into the queue by hitting a button to immediately pass the call on to another agent.The reason being, they could be on a call on their personal extension to an e...
Hi Umer,
Did you complete your upgrade? If so, how did it go, and were you able to do it without interruption? Lastly, did you upgrade your ROMMON along with the IOS in one shot?
I'd like to go through the same process ... I'm at 3.4.0 and want to go...
