hi alli have created a user in User List of ICM ManagerDomain name:ICM6user name:tonyand i open the link http://ipce-1/rct1,input the Login name and passwordLogin name:ICM6/tonybut it display "Invalid Login name or password. Try again"why?How can i d...

hello allI found there are the Contact Service Queues(CSQ)in the both CRA and CDA, please advise the difference between them.Which CSQ should be execute when answer the phone, the CSQ in the CDA or CRA?

hello allQ1:I login a CAD and make a call.I find that the Dial Number as Entered Check Box is not selected and only call a external phone.how can i do it??ps:in the CDA,dial strings,i select the "Variable Length Dial String Format" Q2:in the CDA,dial...

when i loggin the agent ,then change the state from not ready to ready,but it can not,the log show: " 11:02:45 09/13/2005 MAJOR PhoneDev PD2176 SetAgentState: Agent state change request failed: SYS_INSTRUMENT_OUT_OF_SERVICE."how can i do it,anybody ...