About bennyb11

bennyb11 · 06-09-2023

Hello, I am currently dealing with a situation involving Unity Connections and the transfer of calls from a call handler to hunt pilots. When the call is transferred from the call handler, it only rings the first line group member, regardless of the ...

bennyb11 · 05-24-2023

Hello, I orininaly posted this as a reply to a an older post https://community.cisco.com/t5/ip-telephony-and-phones/add-hunt-pilots-to-corporate-directory-cucm-10-6/td-p/2632389I am currently working through a similar situation as described in this ...

bennyb11 · 05-22-2023

I would like to ask for your assistance in learning how to update approximately 300 7841 phones with a speed dial button. Specifically, I need to convert Line 4 into a Speed Dial button and then configure that speed dial button with a specific extens...

bennyb11 · 12-10-2022

I am dealing with a situation where my Queue enabled Hunt Pilot is not placing calls in the queue. The Hunt Pilot consists of 1 Line Group with 4-line group members and 1 Hunt List. Call distribution is set to Longest idle. Automatically Logout Hunt ...

bennyb11 · 06-13-2023

This was resolved by removing the Alternate Extension from the CUC user that is associated with the IP phone that is configured as the First Line Group member. The Altenate Extensiion was being used so hunt pilot callers have a chhance to leave voic...

bennyb11 · 05-25-2023

Thank you for pointing me in the right direction. I created the contacts as you suggested, and now the procedure is working properly. The Directory Handler understands the spoken name of the contact and then transfers the call to the call handlers. W...

bennyb11 · 05-24-2023

Hello, I am currently working through a similar situation as described in this older post. I would appreciate any suggestions that could help me work through this situation.I have a combination of Hunt Pilots and DNs configured to forward all calls t...

bennyb11 · 12-12-2022

Hello, I can see from the device page that all L:G members are logged in. I configured a Login and Logon button on each device. I am wondering if this is a bug. I tried resetting the HL and re enableing the queue with no change. I only have two que...

Member Since	‎12-10-2022 12:22 AM
Date Last Visited	‎05-12-2025 10:19 AM
Posts	8

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User Activity

CUC Transfers to Hunt Pilots only ring first LG member

List Hunt Pilots in CUC Directory Handlers CUC 12.5

Update phones with speed dia configured with specific extension

Hunt Pilot not queueing if more than 1 LG member

Re: CUC Transfers to Hunt Pilots only ring first LG member

Re: List Hunt Pilots in CUC Directory Handlers CUC 12.5

Re: You can create local users

Re: Hunt Pilot not queueing if more than 1 LG member