Check the troubleshooting guide.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/troubleshooting/guide/cad85ccxtg-cm.pdfPage 126Problem Enterprise data does not display data on outbound calls. Solution Ente...
Most likely the cause of this behavior, CAD agents are still using the old version of CAD. Check CAD help>about,You will see either 8.0.2.9 or 8.0.200 if you had SU1 installed prior to installing SU2.Make sure CAD version is 8.0.2.300 and that stand...
