Hi guys,We are doing a maintenance plan for our CVPs. We are looking for sugestions regarding disk space and logs, what do you usually do? delete old logs, compress log files?Do you backup the databases? Thanks.
Hi,We are configuring an IVR campaigns but when contact does not answer the call and we go to CCDR Report it has Call result 1 Customer answers and is connected to an agent and Call Status 3 Closed. Record is closed. Do you know what could it be? Th...
What if you set queue priority better so the backup agent always answer this queue first and if it is empty he will answer the second queue till the other agent is available?
Melany, your script contains custom java class? If so, the java version for custom class of each server are differents :Cisco Unified CCX and Cisco Unified IP IVR, Release 7 :Sun JRE 1.5.0_011Sun JRE 1.5.0_014Sun JRE 1.6.0_12(You could check the Cisc...
