It sounds like your problem is to do with the ICM Router process seeing a majority of the configured PG's in service.Side A Router will go active if it sees half or more than half of the PG's PIM's active (e.g. 2 out of 4, or more). If Side A has fai...

Hi,IPCC (CCM, ICM & QM) has implicit translation routing, so there is no need to configure a translation route to deliver the call to an agent.You could probably re-write your ICM script to check the status of the IP IVR, if the IVR is available then...

Hi Wei,I took the exam whilst it was in beta format, several years ago. The main bulk of the questions were on platform architecture, processes, process failure/failover, AlarmTracker and a few questions on CTI.I believe that the exam was really aime...

Hi Chris,Assuming that you're using CAD 4.x.x for IPCC, then the InstallManager.exe application is in the:c:\program files\cisco\desktop\base\bin directory.However, I would recommend that you run InstallManager from the CD, and the 'installed' vers...

Hi,So Side A and Side B router processes are working fine, and you can ping all of the private, public, private high etc. addresses defined in ICM setup from each of the routers. When do you get the error message? Is it straight after the process sta...