Hi;   I'm trying to collect metrics on the utilization of my hunt lists. To give some context on the usage of these hunt lists, they essentially are a list of shared lines that we broadcast calls to (example: Department A has ten phones with three sh...

Hi everyone, I'm currently running UCCX 11.0.1.10000-75 (ES07-38) and CUCM 11.0.1.20000-2. I am using UCCX scripts to route and place calls into CSQ's using the select resources step.  The Call Center I administer has  Agents who answer many differe...

Many of our users are reporting that sometimes, when answering a call with the Jabber IOS app, the call is immediately dropped after swiping. Also, Jabber will sometimes drop calls (on IOS) mid call. I cannot find anything wrong in call manager, nor ...