I am wondering if there is a way to determine the Call Ender when using CTI softphones (CAD and CTIOS) using the CTI messages not CCM CDRs; I am facing a situation where the Agents misuse the system by ending the call from the softphone, and we canno...

Is there anyway to know the number of rings during call setup between IP Phone and another IP Phone or a PSTN destination? I check CUCM CDRs but I found nothing, while this information is available in ICM HDS - Terminated Call details table.

In my company, our IPCC system is connected to GSM network through TDM and PRA links destributed over three CISCO voice gateways, I discovered that some hackers are using some call simulation applications to simulate caller IDs and access the IVR.I t...

I am facing a strange case with calls handled by agents. We have a recording system that records the agents' calls, I noticed many calls were disconnected suddenly after 10-15 seconds.I made several TCP Dumps using wireshark, I noticed for those disc...

Hello,I am trying to configure a menu microapp to repeat the prompt in case of wrong or no entry, the configuration is as follows:1-2,,2,2,2Interruptible and Overridable boxes are not checked.The configuration works, and the prompt is repeated twice ...