Has anyone had success creating a custom report that shows call trends over time in CUIC? I've built reports that contain CSQ call volume totals in the all fields report but I can't seem to build one out that outputs trends over a certain date range.
As a side questions, are there more options for custom reports having a standalone CUIC? We're licensed for this and I was wondering if there are any benefits? We are running UCCX 188.8.131.5200-51 ES01.
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