Hello Cisco Community,I have the following request and I'm trying to find a way to accomplish it. We have a Cisco call manager with an hunt pilot which alerts some agents. When no one of these answers inside a specified timeout, I want the phones kee...

Hi Cisco Community,I'd need a help for a CCX script I'm trying to develop. I would like to play a recurring announcement instead of the ringback tone while a call alerts a hunt pilot.I watched several scripts in the template folders but it looks like...

Hello Cisco Community,in our enviroment we use a Cisco CUCM on premise running 12.5 and Cisco Jabber on a Citrix VDI with Windows 10. A user using a CSF softphone tells that when they receive pickup notifications of calls on other users, the notifica...

Hello Cisco Community,in our enviroment we are using CUCM, CUC, and UCCX running 12.5. I have the following request which I'm not sure Cisco can fulfill. That's why I'm writing here.I have a hunt pilot which alerts some phones. I want to play an anno...

Hello Cisco Community,we have the following problem at our Cisco Call manager. We have a cluster of three CUCM running 12.5. The publisher has every morning at 7:00 AM a 100% CPU spike (even on saturdays and sundays) which lasts for around 30 minutes...