About hardipvirdi

hardipvirdi · 06-28-2016

Hi, I have come across an issue which I am not sure how to resolve. This is a working environment and I have clients setup on UCCX and working fine. But I went to add another a new client today and created a new application which is same as the othe...

UCCX User Competence Level · 04-19-2016

Hi, I just wanted to know what is the correct way to setup CSQ and agent Competence level. The issue I am having is that when a user is set to Competence Level 10 (expert) and another user set to 4. the user that is set to 10 is not receiving the cal...

hardipvirdi · 11-25-2014

Hi,I wanted to ask if anyone knows if it is possible to display the CSQ Name which is displayed in CAD when a calls comes in to be also displayed on the IP Phone too? I heard it may be possible to do this through scripting. Is this true or is there a...

Thanks Guys for your help on · 06-29-2016

Thanks Guys for your help on this. I tried all that you guys advised so I ended up getting in contact with Cisco TAC support to have a look and even he said everything looks fine but after having a word with one of his seniors we end up doing a data...

Here you go Deepak, · 06-28-2016

Here you go Deepak, screenshot attached. Thanks

Thanks Deepak, · 04-29-2016

Thanks Deepak, Really appreciate your help.

Thanks Deepak for clearing it · 04-29-2016

Thanks Deepak for clearing it up for me and apoligies for not getting back to you. I have been on vaction. the scenario I have is that we support clients which are uninversities and students that call a specific number on their wensite is forwarded t...

Thanks Deepak for your · 04-20-2016

Thanks Deepak for your response. So I just checked and the Resource Pool Selection Model is currently set to 'Resource Skill' and Resource Selection Criteria is Most Skilled. Can you think of there anything else I could check? What does Minimum Com...

Member Since	‎11-25-2014 03:02 AM
Date Last Visited	‎08-18-2017 03:50 AM
Posts	11

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UCCX: Could not update the user on the Cisco Unified CM.

UCCX User Competence Level

CAD -Display CSQ on a IP Phone

Thanks Guys for your help on

Here you go Deepak,

Thanks Deepak,

Thanks Deepak for clearing it

Thanks Deepak for your