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paultrenter
Level 1
Level 1
Member since ‎05-17-2017
‎10-19-2023
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  • 30 Posts
  • 0 Solutions
  • 30 Helpful votes Given
  • 20 Helpful votes Received
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Certifications
Understanding Cisco Network Security
Understanding of Cisco Network Devices
Understanding of Cisco Collaboration Devices and Video Network Devices
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist - Collaboration Cloud & Edge Implementation
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Collaboration (CCNA Collaboration)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Security (CCNA Security)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

User Activity

Contact Centre Certifications

09-29-2021
Both the current specialist UCCE certification exams 500-440 UCCED & 500-450 UCCEIS have a last date for exams of 15 Oct 2021. Does anyone have any information on what, if any, contact centre certifications will be replacing these.   

PCCE CUIC - Recreating the CCX Agent State Detail Report

12-17-2020
Hope someone can point me in the right direction here.I'm tried to find/create a report in CUIC that is identical to that found in CCX at Reports > Stock > Unified CCX Historical > Inbound > Agent State Detail Report.I've found a similar report in PC...

UCCX - Checking Available Agents in Different CSQ

12-09-2020
Hi there I'm creating a new script and one of the requirements is to check an 'overflow' CSQ for any available agents and escalate to that queue if so.  If the call is queued in a standard CSQ, could I set the Overflow CSQ name as a variable and then...

CMS 2.8.2 Reporting

05-22-2020
Hi all.  We have a TMS/CMS configuration and run standard TMS reports which give me most of what I need in terms of stats.  CDR is used too. What I could really do with reporting on though is the number of people who have attended the meetings. Not j...

Call Forwarding Information Missing from Phone Display.

02-12-2020
Hope someone can assist with a strange issue that I can't find a fix for. We have a customer that uses 7841 model phones on 2 sites.  They share the same device pool. Issue is with forwarding calls from the phone.  One site forwards fine, the forward...
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Community Statistics
Member Since ‎05-17-2017 04:05 AM
Date Last Visited ‎10-19-2023 07:32 AM
Posts 30
Total Helpful Votes Received 20