About hanxya

hanxya · 06-12-2017

The upload processing has been stuck since June 6th. The collection ID is 1484957043277. Would you please help to delete it at the backend?

hanxya · 05-25-2017

The CSPC is not able to send the profile results to the Cisco backend due to the following error. I doubt it is blocked by our proxy server or firewall. I wonder what IP address(es) and port(s) I need to permit? [ERROR] [2017-05-25 18:41:46,205] ...

hanxya · 05-24-2017

After I login to SNTC using my CCO account which is an SNTC delegated administrator, I was not able to import device data from a CSV file. Also under "Administrator", I only have "All Collectors" option. I wonder whether my account does not have suff...

Hello Jarrett, · 06-15-2017

Hello Jarrett, Our last successful upload was back to June 6. And its processing ended up with failed in June 13. We were not able to upload anything since then. Would you please check? And the following was the last successful one. Would you please...

hanxya · 06-13-2017

In step 4, "search for user's CCO ID, wait for the name to populate and then select from the drop-down". Which CCO ID should I search please?

I have confirmed the traffic · 06-09-2017

I have confirmed the traffic not being blocked by the firewall. But I still cannot solve the problem.

hanxya · 06-09-2017

Actually enabling "Serial Number Duplicate Check" solved the problem.

hanxya · 06-09-2017

I have the same problem. Have you found your answer?

Member Since	‎05-23-2017 07:29 PM
Date Last Visited	‎10-31-2017 03:17 PM
Posts	12
Total Helpful Votes Received	5

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Upload processing stuck

Unable to send the profile results to the Cisco Backend

Cannot import device data in SNTC

Hello Jarrett,

In step 4, "search for user's

I have confirmed the traffic

Actually enabling "Serial

I have the same problem. Have