Level 1
Level 1
Member since ‎11-26-2008

User Statistics

  • 9 Posts
  • 0 Solutions
  • 15 Helpful votes Given
  • 0 Helpful votes Received

User Activity

Is anyone heard of an error message of 'umTree' is null or not an objectwhen you try to reset or restart a phone?We are on CCM 6.1.2.
Does anyone know if there is a way to set the threshold for a certain number of minutes for an agent in “talking” state?Thank much!Susan
ICM 7.2.3 - CAD 7.2.1 - CCM 6.1.2G'day, When in the Supervisor Desktop and I have an agent logs selected it shows the agent on a call duration of 7:20 and the same agent in an ACD state of talking for 1:21:57.Has anyone heard of this problem or know...
Community Statistics
Member Since ‎11-26-2008 10:42 AM
Date Last Visited ‎08-18-2017 03:54 AM
Posts 9
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