About jcrgraham

jcrgraham · 12-01-2015

Hi all, Hopefully I can explain what has been requested so that I can get some feedback as to whether it can be done or not. We are using UCCX 10.6 and Finesse. We would like to have the agents go onto ready after 30 seconds of wrapup time - Unles...

jcrgraham · 11-04-2015

Hi there, I'm looking to come up with a report that can show the port useage by queue/application over a period of time. What I'm looking for is exactly how many of my CTI ports are being used for what at any given time. We have more PRI channels c...

jcrgraham · 09-14-2015

Hi all, I've just run into a curious incident. Up until a couple of days ago Supervisor 8.5 was working fine on Windows 8.1. Then I had a report that a user could see only the agents and not the Team Summary. When I went to test on some other mach...

jcrgraham · 09-13-2015

This might be something that is easily answered -- I just can't seem to find it. When I make a change to an application on the Publisher ( ie. Change the Max Number of Sessions ) should that not sync over to the Subscriber? I know if I change the C...

jcrgraham · 11-18-2015

Hi saikiapranjol, I'm actually looking at port usage. I can see the PRI usage using the Communication Managers real time monitoring tool. I want to see how many ports each application is using in real ( or close to ) time. I talked to TAC and the...

jcrgraham · 11-05-2015

Thanks Aaron, Like I mentioned below my License report doesn't go back far enough to use that, but our CTI's are devided between apps so this gave me date/time information that is very useful.

jcrgraham · 11-05-2015

Thanks for pointing me in that direction Deepak. Unfortunately when I run that report for the time frame of concern in September I get a blank report. However....I will use this as means going forward to check a point in time.

jcrgraham · 11-04-2015

We removed the NATing from our wireless and it worked perfectly. Thanks for point me in that direction!

jcrgraham · 09-17-2015

Thanks Aaron, We just discovered that our Supervisor desktop on Windows 7 was having the same issue -- and found it is only when we are on the company's wireless network. I'm tracking down with the network team any changes that might have been made. ...

Member Since	‎09-13-2015 11:45 AM
Date Last Visited	‎08-18-2017 03:54 AM
Posts	11

User Statistics

User Activity

Automatic ready, unless selecting a specific wrapup code

UCCX 10.6 Historical Report showing Port Usage

Supervisor Desktop 8.5 on Windows 8.1

UCCX 8.5 su4 - Changes in Application on Publisher not going to Subscriber

Hi saikiapranjol,

Thanks Aaron,

Thanks for pointing me in

We removed the NATing from

Thanks Aaron, We just