Guys,I am facing a strange problem, i can see in the reports a skill group like CCM_PIM1.Cisco_Voice.defau.30704 (5000), i have searched all over the ICM but i cannot find that skillgroup in the configuration manager, i even could ...
Guys, i need to change the default MOH music to a customer specified file on CUCM 8, how can this be achieved and what are the chalenges, Please suggest.
Guys,one of the two ipcc servers is partially in service and the other one is in service ,please assist.the secondary server is having this issue and the primary server is okwhen i checked the services i saw the database subsystem service is in parti...
I am not able to close the case.Please note that we cannot Close any case with EIM also we need to know about the How to block Some Advertise mail while coming to our mail. when i close the case it gives me message " case could not be closed because ...
CUIC report showing no Agents with the user logged in ...CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....Any Help would be appre...
Hi Justine,Can we specify any agents which can take the defult skill grouped routed calls, how can we distinguish which calls are being reported in this skill group.Can you please provide me the command which you used to hide this skillgroup.Thanks,...
Thank you very much for the information, there are couple of things need to be clarified.1. We are using webview not cuic.2.we donot want the calls to be displayed in this skillgroup.3. Or is it possible to rename this skillgroup, as it looks quite ...
what if we replace the moh file with the same name and same format will it work?Need more details where exactly this file is located how exactly can we change it
Hi Anchoud,this is not the case because when the same datasource connects to the primary server it works well, can you please take a look at the logs above and update me.Thanks in advance.
More logs for your concern..%MIVR-MGR_MGR-7-UNK:State is the same => INITIALIZING, no change915: May 27 08:41:08.003 GMT+200 %MIVR-DB_MGR-7-UNK:Database Manager: PARTIAL_SERVICE -> INITIALIZING916: May 27 08:41:08.003 GMT+200 %MIVR-DB_MGR-5-ModuleSt...