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- About Jamil Hussain
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Member since
03-31-2010
119
Posts
15
Helpful
0
Solutions
08-05-2012
01:37 AM
Hi Cisco Support I have prepared the solution for UC540W based on the customer requirement.Below is the customer requirement. 1-3 Analog Lines 2-10 Cisco IP Phones. 3-Voice mail for ip phone users. I have few doubts to ask. 1-The attached BOM include the licenses or we have to add saperate. 2-Does the proposed solution covered Voicemail. 3-Does UC540 model has the poe ports to support the phone. Kindly verify the attached BOM and let me know if i am missing anything.
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
07-04-2012
09:30 AM
07-04-2012
09:30 AM
Dear Aokanlawon The customer requested the calls to be recoreded means he wants to record some specific calls when he needs. When i reviewed the unity licensing i found the feature Message recording Full Length is licensed. Can i use this feature to record the calls or specific calls when required. Kindly confirm if i can use the same feature to record the calls. i have attachecd the snapshot for unity license. Any document on this will help. Thanks Regards Jamil Hussain
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
07-04-2012
08:59 AM
07-04-2012
08:59 AM
Thanks Aokanlawon I have made changes as you said in the above post and its working. I rate the posts Thanks Alot Appreciate.
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
07-04-2012
07:44 AM
07-04-2012
07:44 AM
Dear Aokanlawon Thanks alot for your prompt reply. I have redirected number that is 2246XXXX to the pilot number 7XXX.When i am calling from PSTN to 2246XXX it redirect this number to 7XXX and then it plays the opening greeting but when i am calling from PSTN to direct my pilot number 7777 it plays the normal call handler. I have attached the snapshot for call view. Please have a look on it and advise. Thanks. Regards
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
07-04-2012
07:30 AM
07-04-2012
07:30 AM
Dear Cisco Support Team, I am having issue with redirecting number from PSTN to one of the main DID number. I have running unity for call handler and everything is working fine.Recently i transfered one normal line to Pilot number of our company from telco.When call hits the gateway as seen below. Bearer Capability i = 0x8090A3 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA18381 Preferred, Channel 1 Facility i = 0x91A1220202008002010F30190201010A0101A111A00FA10D0A010212083232363632303030 Protocol Profile = Remote Operations Protocol 0xA1220202008002010F30190201010A0101A111A00FA10D0A010212083232363632303030 Component = Invoke component Invoke Id = 128 Operation = Diversion Leg2 Calling Party Number i = 0x2181, '' Plan:ISDN, Type:National Called Party Number i = 0xA1, '' Plan:ISDN, Type:National High Layer Compat i = 0x9181 Jul 4 14:24:41.253: ISDN Se0/0/0:15 Q931: Received SETUP callref = 0x80EB callID = 0x00C7 switch = primary-net5 interface = User Jul 4 14:24:41.253: ISDN Se0/0/0:15 Q931: extract_redirect_orig_called_ie: IE type redirecting num reason 15 cnt 1 plan 2 type 1 pres 0 Jul 4 14:24:41.269: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x80EB its hits the call handler and play the opening greeting but when i checked the call view in unity it showed the rediretcted number in the call view.Instead of Pilot number that is 7777. Any suggestion Advise.
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
06-17-2012
12:18 PM
06-17-2012
12:18 PM
Good Day, Dear Cisco support team, I have a setup where i have running cisco unified communication manager 8.5 , Publisher and subscriber. I have Mircrosoft Exchange UM 2007 for auto attendant and voicemail.I have created a sip trunk between Microsfot UM and CUCM and a route pattern for pilot number pointing to sip trunk. When i am calling from outside to pilot number it play the prompts but when i dialled the extension number i.e 2993 it return me the message that cannot transfer the call. I have captured the logs and found error SIP/2.0 404 Not Found and Sending ERROR Response to the transport layer I have also attached the error logs.Kindly check and advise me what might be the problem. Regards Jamil Hussain
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
05-21-2012
02:17 PM
05-21-2012
02:17 PM
Hi Rob I am facing the above issue,I configured the VG248 gateway and registered it with CUCM 4.1.3. when i connected the fax i got fast busy signal i tested all the ports from 1-24 and 25 - 48. Could you please tell me what might be the issue and how i can resolve it. waiting for your reply. thanks
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
05-02-2012
05:09 AM
05-02-2012
05:09 AM
Dear Cisco Team I am facing problem with one of my site where we are running UCCE 8.5 , CVP 8.5 I have two voice gateways for incoming and outgoing. i am facing problem with incoming calls before it was configured with 142 number and recently the customer had changed the number from 142 to 164 i had made changes in the gateway but when i am testing incomiong calls it giving me below error message. *May 2 11:44:46.749: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x1F45 Sending Complete Bearer Capability i = 0x8090A3 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA9839B Exclusive, Channel 27 Calling Party Number i = 0x0083, '55491715' Plan:Unknown, Type:Unknown *May 2 11:44:46.749: ISDN Se0/0/0:15 Q931: Received SETUP callref = 0x9F45 cal lID = 0x36F7 switch = primary-net5 interface = User *May 2 11:44:46.753: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x 9F45 Channel ID i = 0xA9839B Exclusive, Channel 27 *May 2 11:44:46.753: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0 x9F45 Cause i = 0x809C - Invalid number format (incomplete number) *May 2 11:44:46.817: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x1F 45 *May 2 11:44:46.817: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9F45 I checked with the provider and he told me that you have problem at your end. i have also attached the gateway config.Kindly have a look on it and advise please. Thanks Regards
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Created by
Jamil Hussain
in Contact Center
in Contact Center
05-02-2012
05:06 AM
05-02-2012
05:06 AM
Dear Cisco Team I am facing problem with one of my site where we are running UCCE 8.5 , CVP 8.5 I have two voice gateways for incoming and outgoing. i am facing problem with incoming calls before it was configured with 142 number and recently the customer had changed the number from 142 to 164 i had made changes in the gateway but when i am testing incomiong calls it giving me below error message. *May 2 11:44:46.749: ISDN Se0/0/0:15 Q931: RX <- SETUP pd = 8 callref = 0x1F45 Sending Complete Bearer Capability i = 0x8090A3 Standard = CCITT Transfer Capability = Speech Transfer Mode = Circuit Transfer Rate = 64 kbit/s Channel ID i = 0xA9839B Exclusive, Channel 27 Calling Party Number i = 0x0083, '55491715' Plan:Unknown, Type:Unknown *May 2 11:44:46.749: ISDN Se0/0/0:15 Q931: Received SETUP callref = 0x9F45 cal lID = 0x36F7 switch = primary-net5 interface = User *May 2 11:44:46.753: ISDN Se0/0/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x 9F45 Channel ID i = 0xA9839B Exclusive, Channel 27 *May 2 11:44:46.753: ISDN Se0/0/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0 x9F45 Cause i = 0x809C - Invalid number format (incomplete number) *May 2 11:44:46.817: ISDN Se0/0/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x1F 45 *May 2 11:44:46.817: ISDN Se0/0/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x9F45 I checked with the provider and he told me that you have problem at your end. i have also attached the gateway config.Kindly have a look on it and advise please. Thanks Regards
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Created by
Jamil Hussain
in IP Telephony and Phones
in IP Telephony and Phones
04-17-2012
11:30 PM
04-17-2012
11:30 PM
Dear Cisco Support Team Hi I have finished implementation of new CUPS 8.5 and i have below license files. CUPS8-USER-ADD UPC8-Client-Lic and CUPS8-USER-LIC in one bundle. when i received the license file for CUP8-USER-ADD with the presence MAC Address.It gave me error message and did not uploaded well. I am still getting error message "Licensing Warning(s): system was operating in evolution mode and license has now expired.please upload the relevant license file in order to allow the system to run in production mode." Could you please guide me that is there any other license file is required except the one i mentioned abaove. waiting for a favourable reply. thanks
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Created by
Jamil Hussain
in Contact Center
in Contact Center
04-16-2012
01:26 AM
04-16-2012
01:26 AM
Dear Anand The problem is not resolved yet still facing same issue. I unassociated the CTI Ports and CTI Route points and also restart the publisher and subscriber node. Still facing the same issue. I checked the directory number configuration in CUCM there is no duplicate DN’s. Regards, Jamil Hussain
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Created by
Jamil Hussain
in Contact Center
in Contact Center
04-14-2012
11:07 AM
04-14-2012
11:07 AM
Dear Anand i created the new Call control group with 4 pots and DN's are 3200 , 3201 , 3202 and 3203. But when i checked the MIVR file i found the below error message . 3284: Apr 13 19:37:57.033 AST %MIVR-SS_TEL-7-UNK:calculateSubsystemState -> subsystem partial in service, cause: A number of CTI ports are OOS - TPG[id=1,state=PARTIAL_SERVICE]:Ports[3201, 3200] 3285: Apr 13 19:37:57.033 AST %MIVR-SS_TEL-2-SS_PARTIAL_SERVICE:JTAPI subsystem in partial service: Failure reason=A number of CTI ports are OOS - TPG[id=1,state=PARTIAL_SERVICE]:Ports[3201, 3200] i did not assigned any trigger to it. i also attached the MIVR Log file for recent Call Control Group for you more detail. Thanks alot for your reply. Regards
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Created by
Jamil Hussain
in Contact Center
in Contact Center
04-14-2012
08:33 AM
04-14-2012
08:33 AM
Dear Anand Also i checked the CTI Ports and CTI Route points its showing me registered. Attached is the snapshot of cti ports and cti route point.
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Created by
Jamil Hussain
in Contact Center
in Contact Center
04-14-2012
08:32 AM
04-14-2012
08:32 AM
Dear Anand As per your suggestion I restarted both the machine UCCX and publisher and subscriber.Again Unified CM Telephony Subsystem is out of service, I have attached the recent logs taken just now mivr logs. Regards, Jamil Hussain
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Public Statistics
| Date Registered | 03-31-2010 02:42 PM |
| Date Last Visited | 10-12-2018 12:22 AM |
| Total Messages Posted | 119 |
| Total Helpful Votes Received | 15 |
