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Since CCX is all served from the same box, am I able to use relative URI's when requesting resources from the UCCX Admin API? Meaning - can I just do something like:
fetch("/adminapi/csq/5023/schedules", {
method: "POST",
headers: {
"Content...
We are getting surprised with super-quick idle logouts since updating to 12.6.2. If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again. This is a much tighter restriction than ...
After an update to 12.6.2, I'm finding that nearly all my custom gadgets are given default heights no matter what the XML requests in the ModulePrefs. One solution is to move declarative config into the init method of the gadget and request the value...
I'm deploying to a topology that requires using 3rdpartygadget to publish gadgets, and although the addresses for script resources can be relative, the CSS appears to require fully-qualified URLs using
__UP_externalServerHost__/3rdpartygadget/files...
In CCX 11.5, user.makeCall() always dialed a call but with 12.0 and 12.5, no call is dialed. Release notes say nothing about it - nothing in the logs either. Was this API deprecated from 11 to 12?
Sadly, the desk setting changes were incorrectly tested and they do not solve the problem. Agents are logged out after 2 minutes of inactivity regardless of desk setting.
Bill -
Once again you got things going! Thanks!Turns out that our Logout Nonactivity Timer desk setting was left blank because previous versions of Finesse treated the blank (unset) setting as a default of 7200 seconds. Now, apparently, blank means...
Bill,
I think that's exactly the root cause. My quick-n-dirty fix was to move the height tag value from ModulePrefs in gadget.xml into the gadget's actual code and then add it to the options in my framework that handles a lot of the boilerplate stuf...
Thank you very much! user.makeCall() is indeed still there. Since I'm on UCCX, I changed the manner in which I import the Finesse library. Having a local copy leads to staleness, and I was shipping Finesse 10.5 with my gadget. No bueno. Instead,...
