excuse me Gustavo, I would like to know a few things, does the stand by devices appear on the portal? would you kindly send me the serial number of the stand by devices privately?  

hi Gustavo, this is an extremely rear case, I am looking at information and haven't found anything conclusive as to why when in standby device is not getting discovered. in the meantime only thing that comes to mind is to review the settings and conf...

Hi Alexander, Thanks for the question. Unfortunately there is no way to recover information from a lost collector, discovery will have to be done again.  

Hi Michael, I would like to ask what the question is? I read a statement, do you need to create a case for SNTC TAC support?  

Hi David, I reviewed the information in depth, this is not an API support issue it seems the issue is in the collector itself. I am looking into it.