Updating the Configuration Steps with Screenshots.   Configure Set up Call Peripheral Variables and configure on Finesse     1. On the properties of the Set Enterprise Call Info Step, choose General Tab and add a field. Assign it Call.PeripheralVaria...

Looks like after Service Discovery, Jabber is able to find Webex domain, this is why username is populated. Can you try installing Jabber with below parameters set? msiexec.exe /i CiscoJabberSetup.msi CLEAR=1 EXCLUDED_SERVICES=WEBEX http://www.cisco...

Can you please try installing Jabber for Windows with below command logged in as Local Administrator of PC? msiexec.exe /i CiscoJabberSetup.msi UPN_DISCOVERY_ENABLED=false CLEAR=1