Using IPCCE with ucm 6.1 and cvp 4, wit gateway AS5350... in our IVr menu we take input in the form of DTMF digits like account number and PIN for verification.Currently when we enter the account number everything is fine but when entering pin numbe...

Can any one suggest how to implement the below requirement1) Particular extensions should have option to dial 0 (zero) to call mobile and they should enter password when they dial the zero digit.

Our Quality assurance team is trying to allocate total calls entered IVR, answered calls, abandoned calls, average waiting time, average hold time, average call duration. We are running IPCCE can any one suggest from which reports can i gather the ...

Guys,I have a requirement of defining a pilot point and insert two operator extensions in it so that if one operator is busy the call can be forwarded to the other operator.can some one tell me how to the mentioned task.

I have CME 2.0 configured with an auto attendant but my ip phones rings only twice and considers them as not available how to set RNA on my ip phones to a larger number.